Shipping policy
Shipping policy
Please note that processing times are separate from shipping timeframes.
Our normal processing time is 3 to 6 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. **Please allow 8 to 12 business days of processing during HOLIDAY SEASON and SALES. If there is any change, notification of processing and shipment changes will be sent out to customers.
Days and hours of operation are from Monday to Friday, 9am to 5pm. We are closed on Saturdays & Sundays as well as during Federal Holidays. If order is placed after business hours processing time will begin on the next business day.
During Holiday seasons and or sales there can be potential delays due to a high volume of orders or postal service problems that are outside of our control. Please plan accordingly if shopping for holiday gifting.
Domestic Shipping Rates and Estimates
U.S. Domestic orders are shipped via the United States Postal Service (USPS). We offer calculated shipping via USPS based on your order's weight and shipping address. Shipping will be displayed at checkout before payment. Free shipping on orders $65+ (U.S. only).
Refunds, returns, and exchanges
We are committed to our customers’ satisfaction, however due to the nature of goods, we cannot accept returns or offer refunds on OPEN/USED products.
We will accept returns on unused/unopened products up to 7 days after it has been received. A refund will only be given on the cost paid for the products, shipping charges cannot be refunded once items leave our facility. Products ordered cannot be exchanged once they have been shipped, a refund will be issued after product has been returned. We are not responsible for shipping fees on returned packages.
Products must be sent to us in original packaging (container) and can be shipped to:
Nourish and Love Co.
P. O. Box
Manassas Park, VA
Please email us at hello@nourishandloveco.com and let us know they are being returned so we can streamline the processing of your refund.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout. Nourish and Love is not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Your order may be subject to import duties and taxes (including VAT). Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The responsibility is yours to check with your country's customs office to verify that your products can clear customs.
Nourish and Love will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site - you pay actual shipping charges based on the weight of the package.
If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.
Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Nourish and Love, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.
Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 9 days of receiving your shipping confirmation email, please contact us at hello@nourishandloveco.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
At this time due to certain shipping restrictions, Nourish and Love Co cannot ship to P.O. Boxes.
If you have any further questions, please don't hesitate to contact us at hello@nourishandloveco.com